12b Privacy Policy — How We Safeguard User Data
This Privacy Policy explains how the 12b platform collects, uses, stores, and protects personal information of users in Malaysia. We are committed to handling your data transparently and responsibly.
Information We Collect
When you register and use the 12b platform, we collect several categories of information for the purposes described in this policy. Data is gathered directly from you during registration or automatically via standard tracking technologies while you use our platform.
Types of information collected:
- Account Information — full name, date of birth, email address, phone number, and encrypted password.
- Device and Browser Information — device type, operating system, browser used, IP address, and login session data.
- Payment Information — transaction records in Malaysian Ringgit (RM), deposit and withdrawal methods used (such as local e-wallets). We do not store full card numbers or PINs; sensitive information is processed through secure payment channels.
- Usage Data — pages visited, games played, session duration and interaction patterns within the platform.
- Cookies — session data temporarily stored for login authentication and display preferences.
- Account registration information
- Device & Session Data
- MYR Transaction Records
- Platform Usage Data
- Session Cookies & Preferences
Purpose of Information Use
12b uses information collected solely for platform operations and enhancing user experience. We do not sell or rent your personal data to any third party for marketing or commercial use.
- Verifying identity and managing user accounts
- Processing deposits and withdrawals in MYR
- Detecting and preventing fraud or money laundering activities
- Complying with applicable laws and regulations
- Personalizing content display and game selections
- Analyzing usage patterns to improve platform functionality
- Sending important notices related to your account or transactions
- Providing more responsive customer support
Cookies and Tracking Technologies
The 12b platform uses cookies and similar tracking technologies to ensure proper functioning and deliver a consistent user experience. Cookies are small files stored in your browser when you visit our platform.
There are two types of cookies we use:
- Session Cookies — stored temporarily in the browser and automatically deleted when you close it. Used to maintain login status during an active session.
- Persistent Cookies — stored on your device for a set period to remember your preferences like display language and account settings.
You can manage or delete cookies anytime through your browser settings. However, disabling some cookies may affect certain functions on the 12b platform.
Data Storage, Security and Third-Party Sharing
All 12b user data is stored on servers protected by SSL encryption and enterprise-grade security measures. Access to personal data is restricted to staff who require it for legitimate operational purposes. We conduct regular security audits and continuously update our data protection systems. For payment information, we adhere to industry security standards to ensure transaction data in Malaysian Ringgit is inaccessible to unauthorized parties.
12b does not sell, trade, or rent users’ personal data to third parties for marketing purposes. Information may only be shared under the following circumstances:
- To payment service providers processing your MYR transactions — limited to only the necessary information
- To authorities or law enforcement agencies when required by Malaysian law
- In the event of a platform merger or acquisition, users will be notified in advance
User Rights, Policy Amendments and How to Contact Us
Your Rights as a 12b User
As a 12b user, you have the following rights regarding your personal data:
- Access Rights — you have the right to request a copy of the personal information we hold related to your account.
- Right to Rectification — you can update or correct any inaccurate information through your account settings or by contacting our support team.
- Right to Deletion — you can request deletion of your account and personal data, subject to legally required record retention.
- Right to Object — you may object to the processing of your data for certain purposes, provided there is no overriding legal ground.
Changes to This Privacy Policy
12b reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be notified to users via platform notices. Continued use after changes take effect constitutes acceptance of the updated policy.
For any inquiries, data access requests or privacy complaints, please contact the 12b support team:
Email: [email protected]
Support is available 24/7 in Bahasa Malaysia. We aim to respond to all privacy-related inquiries within three working days.